We're making some important improvements to our systems to make it easier to manage your account and bills in the future. While we make these improvements, MyAccount will be temporarily unavailable. We'll update this page to let you know when MyAccount is unavailable and when to expect it to be back up and running. We apologise for any inconvenience this causes. 

As of the 9th of November our general enquiry, billing, and customer leakage line opening hours have temporarily changed to 8am - 1pm Monday to Friday. Our emergency services are not affected by these temporary changes and will remain available 24 hours a day, 7 days a week.

If you have an urgent request, please call us on 0344 346 1010, Monday to Friday 8am-1pm. For further information, read our FAQs.